First, follow these steps (please screen record these steps, in the case they don't work we will need a screen recording to see what's going wrong) :
Step 1. Follow the steps in this article to Login/Logout of X and clear your cache Steps to try first - clear cache & linking account - you must do this or linking a new account will not work.
Step 2. Update to the latest version of the game (check for updates in your app store)
Step 3. Force close all applications on your device (we have found on some low memory devices when opening the browser to link the account the game will close due to lack of memory and so the linking fails)
Step 4: In the Bubble Rangers game go to Settings and look at the button under "Link Imaginary Ones Account".
Step 4a. If the button is blue and says "Link" then you have not yet linked your IO account. Click the link button and follow the steps to link your account.
Step 4b. If the button is pink and says "Unlink" click it. The button should now go back to being blue with the text "link". Click it and follow the steps to re-link your account.
If, after following the steps above, you still have an issue then please engage with our mods on discord for further advice .
You can create a support ticket titled "Cant Link account in bubble rangers" (or reply to the email you received when opening your existing ticket) your issue will be logged for future investigation -
Your issue will be investigated so that our dev team can map a fix for future deployment, but we do not manually link accounts.
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